Welcome to Jenny Jewelry!
Shipping Time & Methods
We will do our best to process your order and the processing time is generally 1-3 working days. Orders after 5pm will be processed on the next working day. Once your order is shipped, you will receive an email containing tracking information.
Estimated Delivery Time = Handling Time (1-3 working days) + Shipping Time.
Standard Shipping:
Handling Time: 1-3 working days,
Shipping Time: 7-15 working days,
Shipping Fee: $15.50;
Expedited Shipping:
Handling Time: 1-3 working days,
Shipping Time: 3-5 working days,
Shipping Fee: $38.50;
Note: Cosplay costumes will take 7 – 15 days to process. Weekends and holidays are excluded from processing and shipping time.
The shipping time will vary depending on the shipping method you choose at checkout. (Please note that these are only estimated delivery times and cannot be guaranteed.)
Tracking Your Order
(1) Once your order is shipped, you will receive an email containing tracking number, You can use tracking number to keep you informed about the shipping status of your order.
(2) If you have any questions about your order, Please Contact us at Emai:[email protected]
Shipping Partners
Our partners include trusted shipping companies to ensure your package arrives to your destination safely and securely.
Generally, most of our packages will be sent via EMS, USPS, CNE.
Orders for Expedited Shipping Method will be sent via DHL, FEDEX.
About EMS: the international Express Mail Service is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies.
About UPS: Founded in 1907 as a messenger company in the United States. Every day, UPS manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
About TNT: TNT is in the business of transferring documents, packets, parcels and freight worldwide. Through two divisions, Mail and Express, TNT picks up, transport, sort, handle and store packages in over 200 countries.
About FEDEX: FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational delivery services company headquartered.
About DHL: DHL International GmbH (DHL) is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company delivers over 1.5 billion parcels per year..
Foreign Transaction Fees
Our shop mainly provides one currency: U.S. dollar (USD). Therefore, if your currency is not these three currencies, you may be charged at an exchange rate different from the quoted on our website. You may also need to pay foreign currency transaction fees. What we want to inform you is that these fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any fees that your bank or card company may charge you. For more detailed information about foreign transaction fees, please contact your bank.
About Returns & Exchanges
We support return/exchange service within 30 days.
Customer Service
Have more questions? feel free to contact us now.
